The Client had a stable building business but wanted advice on how to grow the business rapidly. The Client was experiencing margin
pressure on tenders, and the current premises location and look wasn’t reflective of his brand or aspirations.
We reviewed current and previous jobs and identified where he had gone well and not so well, which enabled the Client to make
business improvements. Helped him set KPI's in the business and what margin to aim for on materials and labour. Worked with his
bookkeeper to improve the speed of his financial reporting, to assist in making better decisions. Helped him with bank finance to
purchase a better location. We visited various marketing companies with the Client to work on a branding and advertising niche.
In the first 12 months the Client doubled his revenue and profits increased from $175k to over $400k. He no longer site supervises
himself and is attracting higher spending Clients with strong margins. Jobs run without his day-to-day input. Instead, he focuses on
winning new work. His profit will be over $800k in FY22 and revenue over $4m.
The Client started business as a sole trader and in recent years his wife joined him. Growth and profitability had been adversely
impacted due to staff leaving and the need to upgrade equipment for efficiency to compete.
We met with the owners and staff to understand the bottlenecks / frustrations of using older equipment. We benchmarked pricing and
found the Client was "leaking'' revenue by not charging for alterations to plans or mistakes made by builders. We
prepared financial documents so that the Client was able to obtain finance to purchase more modern equipment. We helped them change
pricing schedules and attitude to charging for reworks. We also moved the Client to a corporate structure for asset protection and
In 6 months, the monthly turnover increased by 40% on the previous year, but more importantly, their gross profit margin increased
from 24% to 37%. Their staff of 12 are much happier and they are now looking for bigger premises, due to capacity constraints, they are
turning away work, even at the higher prices.
The Client was deriving reasonable revenue (>$2mil) however, due to high running costs, they were only running at a small profit.
The accountant they had engaged for the last 10 years would repeatedly tell them that they should be happy as they had no tax to
We went to their workshop and reviewed job cards, during which we identified a staff productivity issue, with hours worked not being
charged out versus industry standards. We reviewed internal systems and controls, then designed reports so that their staff were aware
of their productivity. We identified that their parts manager was making poor purchasing decisions by not sourcing alternative
suppliers. On our recommendation, they hired a new staff member for this role, who had valuable experience in the industry.
In just over 2 years, the Client's profit increased from $50K to $350k. The cost of parts fell from 48% to 36% of revenue. The
Client is now very happy to pay tax and is finding the process of applying for finance, to buy more equipment to grow the business, much
The Client had a successful workshop, however, it has reached its full capacity. Growth under the existing setup wasn't
achievable. The Client felt overwhelmed dealing with staff crowding and efficiency problems.
After several meetings, both on-site and in our office, we prepared a growth analysis forecast and advised the Client it was feasible
to look for an additional workshop. We identified the profitability of business, with an additional workshop purchase and potential pitfalls
of running two workshops. We advised on an employee restructure, with a manager being appointed at each location, not the owner. We also
advised the Client to implement software that would help to control the increased stock and workflow.
The Client has rented an additional workshop. After six months, turnover increased by 64%. The Client has promoted and trained two of
his employees to become site managers, helping to control the increase in staff numbers, which has now doubled. They are also
responsible for looking after and communicating with customers more effectively. Profit has now doubled and the Client is less involved
in the day-to-day work.
The Client was making less money than each of his employees and working twice as many hours. The Client was focused on increasing
turnover taking on any work, believing this would make the business more profitable.
After a few meetings using reports from his job system, we helped the Client identify what his best and worst customers looked like,
which then made his niche clear. We helped him understand pricing and margins and the impact on cash flow. We advised him to downsize
his number of staff to align with his workload. We helped him to change his marketing strategy to target his ideal customers and spoke
to his web designer. We also helped him to improve his sales scripts.
In three years, the business has increased turnover from $900k to $2.5million, while keeping the gross profit margin above the
industry average. The Client comes in for quarterly meetings to review numbers, bounce around strategic ideas and set action plans. The
Client has just turned 30 yrs old and has purchased his first commercial property.
The Client was in business with family (not spouse or children) and they were considering dissolving the business due to tensions on
how to run it. The business was doing okay, but with the right focus and investment, there was huge potential to take advantage of large
Firstly, we mediated between the family, arranged a fair sale from one party to another and a subsequent restructuring of the trading
entity, in preparation for future contracts. Within the new entity, we advised the Client to change job management software. We advised
the Client to increase staff pay to retain and attract the skilled labour needed to perform the work. We also helped the Client understand
their hourly costs including all overheads.
The Client has won a number of very large contracts, transforming the business from 8 to over 25 staff in one year, allowing for even
larger contracts to be tendered for. Profit margins are up and this year they forecast net profit to be well over $1m. The Client is in
the process of buying a shed next to the one the business currently rents to handle expansion.
The Client had worked in the industry but was new to the business, and was looking for guidance and strategic advice. The
Client's revenue had grown from zero to $900k in only 6 months, but they were struggling to control costs. They were concerned
about growing too big, too fast and then going insolvent.
We prepared weekly reports to help the Client understand the day-to-day running of the business and ensure that expenses,
particularly wages and overtime, would not get out of control. We broke down the revenue to an hourly rate so that the Client could
compare the hourly wage cost. We helped the Client through the process of getting a new lease signed to support expansion and provide
unique experiences to their customers.
The Client has continued to rapidly grow the business's revenue and profitability, forecasted to achieve $2.5m revenue this
year. The new building and its fit-out have allowed the Client to provide better and more unique services. They are planning on purchasing
their custom-designed housing and day centres.
The Client's business had been stagnant for a few years, as they had lost focus and interest and were not sure what to do. They
wanted someone to bounce ideas around with, but the current accountant was not providing advice beyond taxation and compliance.
Using Xero software, we showed the Client who their best customers are, then helped them plan to visit these customers and ask
questions on how they could improve their service. As a result of the feedback they received, they made changes and began actively calling
and visiting potential Clients in their niche to start forming new relationships. We helped the Client set quarterly targets and action
plans, systemise processes and suggested changes to their marketing strategies.
Having experienced positive results, the Client decided not to sell the business and instead has expanded to a new location and hired
new staff to help run the business. Their profit has increased by $200k pa, and they are now excited by and passionate about their business
again. The Client has set up a Self Managed Super Fund to purchase their office premises, with plans to add more buildings in the future.