Think about it – when the work vibe is positive and engaging, people tend to stick around longer. This means less hassle and cost in hiring and training new staff. Plus, when your team really 'gets' what your company is all about, they're more engaged in their work. That's where you see things humming along more efficiently and productively, like a well-oiled machine.
And here's the kicker – a great company culture doesn't just make your team happy; it spills over to your customers too. Happy employees often give top-notch service, which means customers leave with a smile. These happy customers tend to come back and tell their friends about you. So, in the end, a strong culture isn't just a nice-to-have, it's a major element in driving your business's growth.
Let’s explore how you, as a small business owner, can shape and enhance your company's culture by following these five steps:
First up, have a heart-to-heart with your team. Ask them:
If everyone's singing the same tune, you know you've got the foundations for a strong culture. If not, there’s work to do!
Take a moment for some soul-searching. Ask yourself:
This little introspection session will help you get a clear picture of your business's mission and values and this will guide you on what your company culture should look like.
Remember, how you and your team act will shape the whole company culture. Think about:
This helps you set the bar for how everyone should behave and treat each other.
Develop a culture 'playbook' and add it to your business's strategic plan. Include things like:
Think of this document as your go-to roadmap for almost every major decision in your business, whether you’re tweaking your offering, developing your marketing message, onboarding new clients, or hiring new team members. This document represents what your business stands for and ensures that your decisions are aligned with your core principles.
Make sure to share this document with all your team members. It's important that everyone understands what's expected of them, both as individuals and as part of the team. It will serve as a guide, reminding them exactly how to 'show up' and bring their best selves to work every day. It's not just about following rules; it's about embracing the spirit of the company and contributing to a vibrant team culture.
Remember, your team culture is like a living, breathing entity. It grows, evolves, and responds to the environment around it, just like any living organism would. So, don't just set it and forget it:
By getting a grip on what your culture is right now, figuring out what drives you, identifying what makes your team tick, documenting how you do things, and consistently reinforcing them to your team, you're setting up a place with a strong culture; one that attracts great staff who’ll want to stick around and ideal customers who love to buy from you, making your business stand out from the crowd.
At Trinity Advisory, we’ve combined our accounting and advisory expertise with our business coaching skills to help you refine the systems and processes in your business that will improve productivity and support your profitable growth.
If you’re a small business owner who needs help to enhance your team culture, define your offering, hone your client niche
or improve your operational efficiencies, then contact
us today! Our
team of expert Business Accountants, Advisors and Coaches are here to help.